FAQ

Frequently asked questions about residential property rentals:

• How long is the tenancy ?
  We initially offer a minimum six month tenancy and a tenant is required to sign an Assured Shorthold Tenancy Agreement. Longer agreements can be arranged if required.
• What happens after the agreement terminates ?
  You do not need to do anything if you wish to stay in the property. The original agreement would remain in place under the same terms and conditions unless you are notified of any changes. If you wish to end your tenancy you need to hand deliver a written notice letter to our office. The notice period of one month would commence from the next Sunday after the notice is received.
• Am I allowed a pet in the property ?
  We have a strict policy on pets and we regret we cannot allow pets in any of our properties.
• What is included in the rent ?
  Rent does not include council tax or cost of utilities such as gas, electric and water.
• What do I have to pay to move into a property ?
  Once a tenancy has been agreed by both parties a bond of Five weeks Rent is required. This is placed into a government-approved tenancy deposit protection scheme.
  Also, a months rent payment in advance.
  On termination of the tenancy the bond is returned subject to the property being in a similar condition as it was when the tenancy commenced. This includes the costs of protecting the bond.
• Do you accept applications from tenants on housing benefit ?
  We welcome people on Local Housing Allowance or Universal Credit. However, as responsible landlords we advise and encourage tenants to only take on rental obligations that they can realistically afford.
• Do I need a guarantor ?
  In some cases we ask for a guarantor. In particular, with younger people who are required in many cases to top up their rent personally due to insufficient funding of rent from the authorities.
• How do I pay my rent ?
  We accept payment in many forms from a tenant or directly from the local housing authority or Universal Credit. We can accept cash or arrange a standing order with your bank. Under certain circumstances it may be possible to pay by credit card.
• What happens if I cannot pay my rent ?
  It is important that you let us know if you are having difficulty in paying rent. We may be able to help you move into cheaper accommodation as we manage a large portfolio of rental properties. If you do have difficulties please contact us to discuss your options. Failure to pay your rent can result in you being asked to vacate a property.
• Looking for a lock up garage
  We have lock up garages at Back Albion Road. £65 per month. Please contact us for availability.